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CORE COMPETENCIES


Intrapersonal skills:

Highly self-aware, confident, and motivated, with strong persistence and resilience. Open-minded and adaptable to change, demonstrating self-discipline, excellent time management, and the ability to stay focused and overcome challenges.

Interpersonal Skills:

Skilled in managing multiple projects simultaneously and meeting tight deadlines while maintaining the highest standards of quality. Recognized for being responsible and reliable, with a balanced approach that combines empathy and tolerance with assertiveness in critical situations. An active listener and an influential communicator, a persuasive leader and unbeatable negotiator, as well as a team-builder, motivator, problem-solver, and a decisive decision-maker.

Technical Skills:

Sales and Marketing:

  • Enhance team product knowledge through Learning Management Systems (LMS).
  • Conduct and schedule training workshops to strengthen negotiation skills, handle objections, and close deals effectively.
  • Manage and optimize CRM systems, monitor sales targets, and prepare detailed performance reports.
  • Track vendor and supplier accounts and oversee stock movements to maintain operational efficiency.
  • Utilize Content Management Systems (CMS) to create and manage engaging content — including blog posts, social media updates, and videos — across multiple marketing channels.
  • Analyze marketing data to measure ROI and optimize strategies for greater impact.
  • Conduct market research to identify customer needs, preferences, and competitive trends.
  • Maintain a consistent brand image and uphold visual merchandising standards across all touchpoints.

Accounting and Administration:

  • Ensure strict compliance with company policies and procedures.
  • Manage budget revisions, prepare financial statements, contracts, reimbursements, and revenue reports.
  • Oversee cash control and produce accurate, timely financial reports.
  • Coordinate bids and purchase orders, and develop annual work plans aligned with budget forecasts.
  • Oversee recruitment and procurement processes with efficiency and transparency

Multilingual:

  • English, French, and Arabic – multilingual proficiency.

Computer skills:

  • Proficient in Microsoft Office Suite, Office 365, Microsoft SharePoint, CRM, SRM, LMS, CMS, billing systems, and cloud archiving platforms.

“If you want something you’ve never had, you must be willing to do something you’ve never done”

Thomas Jefferson

Experience

Field Sales Manager

OSL Direct Services, Bell Canada – Ottawa, ON, Canada                                     Feb.2021 – Feb.2025

Office Coordinator

Defence Research and Development Canada, DND, Ottawa, ON, Canada Jun.2020 – Oct.2020

Strategic Analyst

Environment and Climate Change – Gatineau, QC, Canada              Feb.2019 – May.2019

Senior Sales Consultant

Charm Diamond Centers – Ottawa, ON, Canada                                   Apr.2018 – Mar.2019

Department Manager

Boulangerie Achtarout – Montreal, QC, Canada May.2015 – Apr.2017

Admin & Finance Officer

Dome Company – Damascus, Syria Mar.2013 – Feb.2014

Administrative and Finance Assistant

UNDP SYRIA – Damascus, Syria Apr.2010 – Dec.2012

Branch Manager

Tiffany & Co – Abu Dhabi, UAE Jun.2007 – Mar.2009

Front Office Team Leader

Claridge Hotel – Dubai, UAE Sep.2006 – May.2007

Contact Center Representative

MTN Telecommunication Co. – Damascus, Syria Jan.2004 – Aug.2006                                                                                                                   

Education