
CORE COMPETENCIES
Intrapersonal skills:
Highly self-aware, confident, and motivated, with strong persistence and resilience. Open-minded and adaptable to change, demonstrating self-discipline, excellent time management, and the ability to stay focused and overcome challenges.
Interpersonal Skills:
Skilled in managing multiple projects simultaneously and meeting tight deadlines while maintaining the highest standards of quality. Recognized for being responsible and reliable, with a balanced approach that combines empathy and tolerance with assertiveness in critical situations. An active listener and an influential communicator, a persuasive leader and unbeatable negotiator, as well as a team-builder, motivator, problem-solver, and a decisive decision-maker.
Technical Skills:
Sales and Marketing:
- Enhance team product knowledge through Learning Management Systems (LMS).
- Conduct and schedule training workshops to strengthen negotiation skills, handle objections, and close deals effectively.
- Manage and optimize CRM systems, monitor sales targets, and prepare detailed performance reports.
- Track vendor and supplier accounts and oversee stock movements to maintain operational efficiency.
- Utilize Content Management Systems (CMS) to create and manage engaging content — including blog posts, social media updates, and videos — across multiple marketing channels.
- Analyze marketing data to measure ROI and optimize strategies for greater impact.
- Conduct market research to identify customer needs, preferences, and competitive trends.
- Maintain a consistent brand image and uphold visual merchandising standards across all touchpoints.
Accounting and Administration:
- Ensure strict compliance with company policies and procedures.
- Manage budget revisions, prepare financial statements, contracts, reimbursements, and revenue reports.
- Oversee cash control and produce accurate, timely financial reports.
- Coordinate bids and purchase orders, and develop annual work plans aligned with budget forecasts.
- Oversee recruitment and procurement processes with efficiency and transparency
Multilingual:
- English, French, and Arabic – multilingual proficiency.
Computer skills:
- Proficient in Microsoft Office Suite, Office 365, Microsoft SharePoint, CRM, SRM, LMS, CMS, billing systems, and cloud archiving platforms.

“If you want something you’ve never had, you must be willing to do something you’ve never done”
Thomas Jefferson
Experience
Field Sales Manager
OSL Direct Services, Bell Canada – Ottawa, ON, Canada Feb.2021 – Feb.2025
Office Coordinator
Defence Research and Development Canada, DND, Ottawa, ON, Canada Jun.2020 – Oct.2020
Strategic Analyst
Environment and Climate Change – Gatineau, QC, Canada Feb.2019 – May.2019
Senior Sales Consultant
Charm Diamond Centers – Ottawa, ON, Canada Apr.2018 – Mar.2019
Department Manager
Boulangerie Achtarout – Montreal, QC, Canada May.2015 – Apr.2017
Admin & Finance Officer
Dome Company – Damascus, Syria Mar.2013 – Feb.2014
Administrative and Finance Assistant
UNDP SYRIA – Damascus, Syria Apr.2010 – Dec.2012
Branch Manager
Tiffany & Co – Abu Dhabi, UAE Jun.2007 – Mar.2009
Front Office Team Leader
Claridge Hotel – Dubai, UAE Sep.2006 – May.2007
Contact Center Representative
MTN Telecommunication Co. – Damascus, Syria Jan.2004 – Aug.2006


Education
- Business Management Program (Mini-MBA), International Business Management Institute (IBMI), Berlin, Germany 2023
- Bilingual Office Administration, (AEC) Attestation of College Studies, Cégep Heritage College, Gatineau, Québec, Canada 2020
- (PMP) Project Management Professional, New Horizons Learning Centers – PMI, Damascus, Syria 2009
- B.Sc. Degree in Economics, Damascus University, Economics Faculty, Damascus, Syria 2005